Welcome to the iNeedTech Help Links Page.

This page allows an iNeedTech support agent to assist you in fixing some of your most common computer issues. All links below are to products that we find useful. There is no guarantee that any tools contained here will fix your issue. They are here solely for quick reference.

1. AntiSpyware / AntiMalware

    These software programs allow you to remove Antispyware and Antimalware.

    1A. SuperAntispyware
    Free Spyware Remover. Remove WinFixer, SpyAxe, Movieland, SpyFalcon. Free Spyware Scanner. (KBID=116)

    1B. MalwareBytes
    Malwarebytes is a site dedicated to fighting malware. Malwarebytes has developed a variety of tools that can identify and remove malicious software from your computer. (KBID=117)

    1C. Spybot Search & Destroy
    Spybot Search & Destroy detects and removes spyware, a relatively new kind of threat not yet covered by common antivirus applications. Spyware silently tracks your surfing behaviour to create a marketing profile for you that is transmitted without your knowledge to the compilers and sold to advertising companies. (KBID=118)

    1D. Spyware Blaster
    Spyware Blaster prevents the installation of spyware and other potentially unwanted software.

    1E. Bootable Antivirus Rescue CD from BitDefender
    The BitDefender Rescue CD is an ISO file which contains a built-in operating system and antivirus software. Use it to remove malware that cannot be removed using traditional Windows tools. The ISO file must be burned onto a blank CD prior to use. (KBID=187)

2. AntiVirus

    These antivirus programs allow you to remove most of the most common virus problems.

    2A. Free AVG 8.0 AntiVirus
    AVG Free provides you with basic antivirus protection for Windows. (KBID=148)

    2B. AVIRA
    Protects your computer against dangerous viruses, worms, Trojans and costly dialers. (KBID=149)

    2C. AVAST AntiVirus
    Complete protection against viruses and malware with built-in anti-spyware detection. (KBID=171)

    2D. Microsoft Security Essentials
    Microsoft Security Essentials provides real-time protection for your home PC that guards against viruses, spyware, and other malicious software. (KBID=186)

3. Malware Removal

    Malware is a software designed to infiltrate or damage a computer system without the owner's informed consent.

    3A. XoftSpySE
    For removal of smitfraud variants. (KBID=119)

    3B. Combofix
    For removal of a number of malwares. (KBID=120)

    3C. HijackThis
    For manual removal of malware. (KBID=121)

    3D. VundoFix
    For manual removal of vundo (WinFixer, Amaena, WinAntiVirus, ErrorSafe, SystemDoctor and DriveCleaner. (KBID=122)

    3E. SDFix
    For manual removal of Trojans and worms. Must be logged on as admin in safe mode to work properly. If still not working, refer to this page for info. (KBID=123)

4. Online Scanners

    These are free online antivirus/antispyware scanners that you can use without having to download any software.

    4A. TrendMicro Housecall
    HouseCall is a free online virus scanner offered by Trend Micro, which checks whether a computer has been infected by viruses, spyware, or other malware. (KBID=124)

    4B. ESet Scanner
    The ESet Online Scanner is a free virus scan. A user-friendly, powerful tool, this online antivirus utility can remove malware, viruses, spyware, adware, worms, trojans, and more from any PC utilizing only a web browser. (KBID=125)

5. AntiVirus Program Removal Tools

    These tools allow you to remove virus programs installations from your computer.

    5A. Norton Removal Tool (SYMNRT)
    The Norton Removal Tool uninstalls all Norton 2006, 2005, 2004, 2003 products from your computer. (KBID=126)

    5B. McAfee Removal Tool (MCPR)
    The McAfee Removal Tool uninstalls all McAfee 2005, 2006, 2007 products form your computer. (KBID=127)

    5C. AVG Removal Tool
    AVG Remover utility removes all parts of AVG installation on your computer, including registry items, installation and user files, etc. (KBID=128)

6. Hardware Tests

    Software that tests Hard Drives and Memory for issues.

    6A. Gwscan
    This software performs a test to detect if there are any problems with your Hard Drive. (KBID=129)

    6B. Western Digital Data Lifeguard Diagnostics
    Western Digital HDD test. Like Gwscan, but runs in Windows. (KBID=131)

7. Operating System

    Windows Operating System related installs.

    7A. Windows Update Online
    Software that allows you to download the Microsoft Windows Updates for your Microsoft Operating System. (KBID=132)

    7B. Windows XP SP2 Installer
    Windows XP Service Pack 2 Installation File. (KBID=133)

    7C. Windows XP SP3 Installer
    Windows XP Service Pack 3 Installation File. (KBID=134)

    7D. Windows Vista SP1 Installer
    Windows Vista Service Pack 1 Installation File. (KBID=135)

    7E. Internet Explorer 7 Installer
    Internet Explorer 7 Installation File. (KBID=136)

    7F. Revo Uninstaller
    Revo Uninstaller is a freeware uninstaller, which you can use to uninstall programs and scan after uninstall for leftover registry keys, files and folders. (KBID=137)

    7G. SafeMSI
    SafeMSI allows you to start the Windows Install Service in Safe Mode. Good for uninstalling MSI based applications that result in failing to boot Windows correctly. (KBID=172)

    7H. Reset Registry Permissions
    Used to fix "Access Denied" errors installing Service Packs and updates (XP only). Extract, run MSI file, then run CMD file. (KBID=138)

    7I. RunOnce Remover
    Removes the "Welcome to IE7" on first run. (KBID=139)

    7J. IE6 Reset Tool
    Resets IE6 somewhat like hitting "Reset" in IE7. (KBID=140)

8. Miscellaneous

    8A. Adobe Flash Uninstaller
    Helps to remove Adobe Flash from your computer. (KBID=141)

    8B. Free ISO Recorder
    It is a tool (power toy) for Windows XP, 2003 and Windows Vista, that allows (depending on the Windows version) to burn CD and DVD images (DVD support is only available on Windows Vista), copy disks, make images of the existing data CDs and DVDs and create ISO images from a content of a disk folder. (KBID=142)

    8C. nLight Slipstreaming Tool
    nLite is a tool for pre-installation Windows configuration and component removal at your choice. (KBID=143)

    8D. LSP Fix
    It is a free Windows utility to repair a loss of Internet access associated with certain types of software. (KBID=144)

    8E. Messages stuck in WinMail (32-bit, 64-bit)
    Fix to keep messages from being stuck in Winmail on Vista Computers. (KBID=145)

    8F. F-secure Black Light Root Kit Remover
    Utility to detect and remove root kits. (KBID=173)

    8G. CCleaner
    Freeware system optimization, privacy and cleaning tool.

    8H. WinPatrol To Go
    WinPatrol To Go is a portable version of the popular WinPatrol program. Use this program to analyze what is installed and running on any Windows system.

    8I. Recuva Deleted File Recovery
    Recuva assists in recovering deleted files that cannot be recovered through the recycle bin. (KBID=185)

9. Data Recovery

    Data recovery is the process of salvaging data from damaged, failed, corrupted, or inaccessible storage media when it cannot be accessed normally.

    9A. Gillware Data Recovery Solution
    Secure Hard Drive Service. (KBID=174)

Links to Third Party Sites

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