TERMS OF SERVICE
Tech Support Free Evaluation and Purchase
TECH SUPPORT OFFERING
iNeedTech™ offers a fee-based
tech support service for home and small business users within
the United States. A user of the service may receive phone based
tech support related to general PC hardware, software,
peripherals, networking and other associated issues under the
Terms of Service contained herewith. User of the service
acknowledges that iNeedTech Technicians shall use their "Best
Efforts" to resolve the problem presented and acknowledges that
iNeedTech makes no guaranteed claim as to its Technician's
ability to resolve the problem issue presented by customer and
that the purchase of the service provides the customer with tech
support by iNeedTech Technicians to diagnose, provide direction,
and suggest or provide third party resources and/or links, as
appropriate, in an attempt to resolve the problem. User of
service further acknowledges that the call time used for these
purposes is appropriate and fair compensation for services
provided.
PROBLEM ISSUE PRICING
The service is offered to the
customer via the creation of a PIN Account with which the
customer receives one available Problem Issue upon first
purchase. The customer’s PIN Account may be recharged with
additional Problem Issues purchased during or after the close of
the original Issue. Each Problem issue remains open for call
backs at no extra charge for 7 days after the Problem issue is
first opened. A Problem Issue is defined as a specific problem
identified by the customer to the technician. If an additional
problem is presented to the Support Technician on the phone call
that is outside the scope of any open Problem Issue already in
place, the Technician, at their sole option, may request the
customer to pay for an additional Problem Issue prior to
providing support for the additional problem presented.
FULL REFUND POLICY
iNeedTech Support Techs are
successful in most cases at providing a resolution or the
resources; to do so however, due to the variety of problem issues
presented and customer items beyond their control, the specific
issue may not allow a resolution through the assistance of iNeedTech Technicians and no guarantee of resolution is made. In
the event that iNeedTech Technicians are unable to provide a
resolution or the resources to do so during the 7 day open call
back period the customer may call the iNeedTech Customer
Satisfaction line to request a full refund. Refunds will only be
processed via a credit to the credit card used by the customer
to make the Problem Issue purchase. No cash refunds will be
provided.
AVAILABILITY OF SERVICES
Planned availability of tech
support services is on a 24/7, 365 days a year basis, but
iNeedTech shall not be held responsible for circumstances beyond
its control, such as, but not limited to, telecommunications,
payment processing or equipment failure, that may interfere with
the delivery of service.
LIMITATION OF LIABILITY
IN NO EVENT SHALL iNeedTech BE
LIABLE TO ANY PERSON FOR ANY SPECIAL, GENERAL, INCIDENTAL,
INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING WITHOUT
LIMITATION, THOSE RESULTING FROM NEGLIGENT OR CRIMINAL ACTS OF
THIRD PARTIES, LOSS OF USE, LOSS OF DATA, LOSS OF PROFITS OR
COMPUTER HARDWARE OR SOFTWARE DAMAGE IN CONNECTION WITH THE
DELIVERY OF TECH SUPPORT SERVICES BY iNeedTech TECHNICIANS. IN
NO EVENT SHALL iNeedTech BE LIABLE FOR ANY DAMAGES OF ANY KIND
RELATED TO THIRD PARTY RESOURCES SUGGESTED BY iNeedTech
TECHNICIANS IN THE DELIVERY OF TECH SUPPORT SERVICES.
NO WARRANTIES
iNeedTech SERVICES ARE PROVIDED
"AS IS" WITH NO WARRANTY OF ANY KIND, EITHER EXPRESS, IMPLIED OR
STATED. CUSTOMERS USE THIS SERVICE AT THEIR OWN RISK.
